​This varies depending on your location and/or the speed of moving your order through customs. UK customers should receive their mold kit within a week of ordering. Customers outside the UK may benefit from ordering a mold kit from their country to speed things up as customs/shipping can take a few weeks. When returning your impression I recommend express shipping with tracking, if your package is lost in the post you will be able to get compensation. Once I have your impression I aim to make your grillz in 5-10 days

​Read through the instructions provided in your impression kit, and watch a demonstration video if you are unsure about impression taking. Feel free to send over pictures of your impression before posting too. It's a crucial stage that will determine how well your caps will fit. Your first impression kit is on-the-house, but additional kits are available to purchase if your first impression fails. If your Dentist can take an impression for you even better! A professional mold would be a really good starting point. The tooth/teeth that you want capped should be clearly visible in the impression, the gum line around the tooth should be sharp in order to make a cap that covers the tooth properly. 

I'm sorry that you are having issues with fitting. A dab of polygrip (denture adhesive) will create a non-permanent seal which will hold your grill in place, I personally recommend this first if you're struggling to fit them. Your caps may simply need tightening, in some cases small adjustments could be made with a pair of pliers and a cloth to avoid damaging the piece. If your caps don't fit this is likely to be a problem with the impression/model. The silicone may have moved in the mouth before setting properly or warped slightly creating a false impression of your teeth. Unfortunately I can't give a refund for caps that require polygrip or tightening.

​Please don't force them onto your teeth if something feels wrong as this could cause damage. Adjustments could be made to make the grill fit to a new model

I aim to spot any problems with the impression before casting your model to avoid wasting anyone's time, but unfortunately a new impression may be required if the caps simply don't fit. Order a new impression kit and we can go through the process again

No, to avoid any bacteria growing on your grillz, keep them away from food and avoid swallowing them! Smoking/vaping/drinking can tarnish the metal just like any other jewellery, plus the added danger of choking

 

​Warm, soapy water and a toothbrush with a good rinse will work outside of the mouth. Avoid any toxic cleaning chemicals that you wouldn't want to ingest